Support
Returns & shipping.
The short version: if we screwed it up, we fix it. No fine-print obstacle course.
Pre-order billing
One-time boxes are charged when you place your pre-order. Subscriptions work differently: you're not charged until after your first box arrives. Every renewal after that bills on your chosen schedule — weekly, every two weeks, every three weeks, or monthly.
Returns
Unopened boxes can be returned within 30 days of delivery for a refund. Email us first so we can send a return label and instructions. Opened or partially used boxes can't be returned — a ripped packet can't go back on the shelf.
Damaged shipments
Box show up crushed, soaked, or short on packets? Email us a photo within 7 days of delivery and we'll replace it or credit your account. No RMA maze, no interrogation.
Subscriptions
Skip a shipment, change your box size, move your interval, or cancel anytime before a box ships. Once a renewal box has shipped, it's covered by the return policy above.
Shipping
Boxes ship with tracking, and the tracking number lands in your inbox when the label is created. Subscription boxes ship on your cadence so they arrive before you run dry — if you're cutting it close, tell us and we'll move the date up.
Start a return or report a damaged box: support@washsyndicate.com